Privacy Policy
Last Updated: 15 FEB 2024
This Privacy Policy explains how the developer ("we" or "the Company") collects, uses, and protects the personal data of users ("you") when using Privacy Wave. It applies solely to the Privacy Wave suite of services and does not cover our website or other products.
We may update this Privacy Policy periodically, and it is your responsibility to review changes. If permitted, we will notify you of updates via email, in-app messages, or notifications.
DATA WE DO NOT COLLECT
We are committed to transparency regarding what data we do not collect from users.
WE DO NOT COLLECT:
We do not track your VPN usage, including the apps, websites, or services you access while using our service. We do not store your original IP address or the server IP you connect to, nor do we log DNS requests.
DATA WE COLLECT
At Privacy Wave, safeguarding user privacy is our top priority. We believe transparency is essential to building trust, so we clearly outline the data we collect and why.
Below is a breakdown of the data we collect, its purpose, and how we collect it.
ACCOUNT DATA
We collect the following information for user support purposes:
- Date of registration (e.g., 2018/09/01; automatically recorded during account setup)
- Subscription status (e.g., 2018/09/01 - 2018/10/01; recorded upon purchase)
AGGREGATED DATA
To enhance our services and user experience, we collect aggregated data such as:
- Operating system (e.g., iOS 11.3.1-10,000,000; collected when you launch the app)
- App version (e.g., Version 6.1_132_432908b; collected when the app opens)
- Daily active users (e.g., 2018/09/01-19,000,000)
- User geodemographics (e.g., US-100,000,000; provided by the App Store & Google Play Store)
This information helps us understand user needs, improve our services, and deliver a better user experience.
VPN CONNECTION DATA
The following data is collected solely for troubleshooting and service improvement:
- Server location (e.g., US-California server 1; collected upon connection)
- Connection timestamp (e.g., Connected@15:30 2018/05/15; collected automatically)
- Error reports (e.g., Error_Userdoesnotallowconfiguration; collected when connection errors occur)
- Network type (e.g., 4G; collected by analytics providers)
All VPN connection data is automatically and permanently deleted within 96 hours.
OTHER INFORMATION
We collect analytics and advertising data, including:
- App crash reports and in-app engagement analytics
- Advertising identifiers (e.g., iOS IDFA or Android ad master ID)
This data helps us monitor app performance and support free VPN services. We do not share this data with marketers.
For details about our analytics partners, see:
- Appsflyer: Privacy Policy
OUR COMMITMENT TO PRIVACY PROTECTION
We prioritize the security of your data and implement the following measures:
- Limited access: Support and accounting teams have restricted data access to perform their roles.
- Automatic deletion: VPN connection data is permanently removed after 96 hours.
- Compliance: Dedicated personnel review privacy laws to ensure adherence to best practices.
For any concerns about your privacy, contact us at support@privacy-wave.com. Our team will respond within 48 hours.
COOKIE POLICY
We use cookies to improve our website and services. Specifically, we use:
- Functional cookies: Save your preferences and login information.
- Google Analytics: Tracks page performance and advertising effectiveness. For details, see their Privacy Policy.
GDPR COMPLIANCE
If you are subject to the General Data Protection Regulation (GDPR), you have the following rights regarding your data:
- Right to know what data we collect as outlined in this Policy.
- Right to request a copy of your data (fulfilled within 30 days).
- Right to correct inaccurate or incomplete data.
- Right to request data deletion (some payment data may be retained for tax purposes).
- Right to stop processing your data.
- Right to receive a copy of your data in a common format (fulfilled within 40 days).
- Right to object to the use of your data.
- Right to be notified of profiling or automated decisions made with your data.
CHANGES AND UPDATES TO THIS Privacy Wave PRIVACY POLICY
We may update this Privacy Policy, so please check this page periodically. We will note the revision date and make updates available through our Service. By continuing to use the Service after changes take effect, you confirm acceptance of the updated Policy.
If significant changes affect your rights, we will attempt to notify you in advance via prominent notices, email, or other reasonable means.
CONTACT US
If you have questions regarding this Privacy Policy, contact us at support@privacy-wave.com.